“الحج” تتخذ إجراءات صارمة ضد 7 شركات عمرة لعدم الالتزام بخدمات النقل المخصصة للمعتمرين وتوقف نشاطها وتحويل ضماناتها البنكية.
In a continuous effort to enhance the quality of services provided to pilgrims and visitors at the Prophet’s Mosque, the Ministry of Hajj and Umrah has conducted an evaluation of the compliance of several companies involved in pilgrimage services. As part of its commitment to the goals outlined in Saudi Arabia’s Vision 2030—which aims to improve the experience of those undertaking the sacred journey—the Ministry identified violations committed by seven Umrah companies. These infractions were primarily related to shortcomings in the transportation services offered to pilgrims, contradicting the agreements established in their approved programs.
In response to these findings, the Ministry has initiated legal procedures against the offending companies. It has suspended their activities and activated their bank guarantees in order to offset the costs of providing alternative transportation solutions for affected pilgrims. This decisive action ensures that the quality of service remains consistent with the established standards.
The Ministry emphasized its unwavering commitment to safeguarding the rights of pilgrims and ensuring they receive the highest caliber of service. It remains resolute in its stance against any negligence or breach of contractual obligations towards Umrah participants. Ensuring quality service is paramount, and the Ministry is determined to hold accountable those who fail to meet these essential standards.
Furthermore, the Ministry has taken this opportunity to call upon all Umrah companies and institutions to strictly adhere to the established regulations and guidelines. It underscored the importance of delivering services in accordance with agreed timelines, which is vital for improving service quality and ensuring the satisfaction and comfort of pilgrims during their stay in the Kingdom. By fostering an environment of compliance and accountability, the Ministry aims to enhance the overall experience for all visitors undertaking this spiritual journey.
In summary, the Ministry of Hajj and Umrah is actively working to elevate service standards for Umrah and pilgrimage visitors to the Prophet’s Mosque. By enforcing regulations and holding non-compliant companies accountable, it aims to ensure that all pilgrims receive the quality service they deserve, aligned with the objectives of Vision 2030. The commitment to enhancing the pilgrims’ experience highlights the significance of continuous improvement and the unwavering dedication of the Ministry to uphold the integrity of the services provided.
