حج والعمرة تعزز خدمات ضيوف الرحمن بإنشاء 39 مركزًا لـ “نُسك عناية” و142 نقطة خدمة جديدة خلال موسم الحج
The Ministry of Hajj and Umrah has announced a significant expansion of its “Nusk Care” service centers, which will now comprise over 39 centers and 142 additional service points during the Hajj season. This initiative will take place in key locations across Mecca, Medina, Jeddah, the holy sites, and various land, sea, and air ports. This expansion builds upon the existing 15 permanent centers that have been providing services to pilgrims throughout the year.
Launched in 2019, the “Nusk Care” system is designed to enhance the experience of pilgrims by offering comprehensive humanitarian, guidance, and health services at every moment of their journey. The initiative employs trained field teams strategically stationed in vital areas, positioning these centers as the first point of contact for the pilgrims. They receive complaints and inquiries while providing immediate solutions to the various challenges that pilgrims may encounter.
Since its inception, Nusk Care centers have delivered more than 8 million services. These services encompass a range of activities, including guidance and direction, handling complaints and feedback, and responding to inquiries. Importantly, the centers also provide essential health services such as administering first aid and checking vital signs, in collaboration with the Health Awareness Association. Furthermore, these centers support various sectors involved in serving pilgrims, enhancing coordination and readiness to ensure comprehensive administrative and technical assistance throughout the Hajj season.
The initiative underlines the Ministry’s commitment to offering exceptional services to pilgrims, ensuring their needs are met promptly and effectively. By improving the accessibility of these services across various locations associated with the pilgrimage, the Ministry aims to create an environment that allows pilgrims to focus on their spiritual journey without undue stress from logistical issues.
Moreover, the expansion of “Nusk Care” reflects the ongoing effort to adapt to the growing number of pilgrims each year, especially as travel restrictions ease and more individuals express their intention to perform Hajj. This proactive approach aims to ensure that every pilgrim receives the guidance, support, and care they require during this sacred journey.
In conclusion, the expansion of the “Nusk Care” service centers marks a noteworthy step towards enhancing the overall experience for pilgrims during the Hajj season. The initiative’s emphasis on timely and effective service delivery will undoubtedly assist in addressing the myriad needs of travelers, reinforcing the Ministry of Hajj and Umrah’s dedication to facilitating a seamless and uplifting pilgrimage experience. By continuing to invest in these services, the Ministry is laying the groundwork for an even more accommodating environment for future Hajj seasons.
