“الصحة” توفر خدمات الاستشارات الطبية للحجاج على مدار الساعة بـ7 لغات عبر “صحتي” أو الاتصال بـ”937″ عبر الصوت أو الفيديو أو النص.
In a significant move to enhance healthcare accessibility for pilgrims during the 1446H Hajj season, the Ministry of Health has activated a range of digital medical consultation services through the “Virtual Health” hospital. This initiative aligns with the objectives of the “Healthcare Sector Transformation” program and the “Guest of Rahman Services” initiative, both integral parts of Saudi Arabia’s Vision 2030. The overarching goal of these programs is to improve quality of life and provide comprehensive, safe healthcare services for pilgrims.
The Virtual Hospital offers 24-hour immediate consultation services through a unified number, “937,” the “Sehati” app, and the “X” platform. These services are available in seven languages: Arabic, English, French, Turkish, Persian, Urdu, and Indonesian. This multilingual approach ensures effective and flexible communication with pilgrims from diverse backgrounds, thereby facilitating broader access to vital health services.
Pilgrims can utilize various consultation methods, including voice, video, and text formats, allowing them to submit medical reports or test results as part of their consultations. Additionally, when necessary, they can receive electronic prescriptions, enhancing the convenience of accessing medications. The availability of registration through the border number in the app ensures a seamless and integrated digital healthcare experience for all users.
The Virtual Hospital supports over 300 permanent and temporary healthcare centers located in Mecca and Medina, as well as healthcare provision units at Hajj campaigns. Through the “Consult Plus” service, available in both Arabic and English, the hospital provides immediate medical consultations that bolster the capabilities of field staff and expedite medical decision-making. This initiative aims to elevate the quality of care received by the guests of Allah during this significant pilgrimage.
These efforts are part of the ministry’s commitment to advancing digital health services, enhancing the experiences of pilgrims to meet their expectations, and improving the efficiency of healthcare delivery during the Hajj season. By leveraging modern technologies, the Ministry of Health aims to ensure prompt responses and high-quality medical care, adhering to international standards.
By facilitating easy access to healthcare, the Ministry of Health is setting a precedent for future public health initiatives, demonstrating the potential of digital health solutions in managing large-scale events like Hajj. This approach not only streamlines care for millions of pilgrims but also reflects the ministry’s dedication to utilizing technology to improve healthcare outcomes.
In an era where digital solutions are becoming increasingly paramount, the implementation of these virtual services represents a pivotal step in ensuring that pilgrims receive immediate and adequate care, regardless of their location or language barriers. The integration of advanced healthcare technologies encapsulates a forward-thinking vision aimed at fostering a healthier, more accessible environment for religious observance.
Overall, the Ministry of Health’s initiative to enhance digital healthcare services for Hajj pilgrims illustrates a proactive response to the evolving health landscape. The use of virtual consultations is not merely a convenience; it embodies a commitment to improving health services, ensuring that all pilgrims have access to necessary medical support during their spiritual journey. This initiative highlights Saudi Arabia’s dedication to utilizing innovative healthcare solutions as part of its broader efforts to enhance the pilgrimage experience, fulfilling the objectives outlined in its Vision 2030 strategy.
