جهود وزارة السياحة في مكة: تعزيز الرقابة والتوعية خلال موسم الحج بالتعاون مع الجهات الحكومية المعنية

To ensure the highest quality of services for pilgrims and facilitate their performance of rituals with ease and peace of mind, the Ministry of Tourism is intensifying its field efforts in Mecca during the 1446H Hajj season. This initiative involves stringent oversight and awareness campaigns directed at various types of hospitality facilities, undertaken in collaboration with relevant government bodies.

Since the beginning of Dhu al-Qi’dah until yesterday, the ministry’s regulatory teams have conducted a remarkable total of 3,811 inspection visits, alongside 436 awareness visits focused on hospitality establishments in the holy city. These inspections have stemmed from a commitment to maintain high standards, addressing 636 diverse complaints related to cleanliness, service quality, booking issues, and maintenance concerns.

During their rounds, the teams monitored compliance with the established regulations and guidelines concerning hygiene standards, safety protocols, and adherence to health instructions. Their efforts also encompassed ensuring that no accommodations house pilgrims without the requisite Hajj permits, while also verifying that facilities operate within their approved capacity. Additionally, they confirmed that adequate evacuation plans and backup power sources are in place.

The Ministry of Tourism emphasized its dedication to ongoing oversight of the quality of tourism services offered to the pilgrims. To enhance communication and response to concerns, they encouraged the public to report any observations or complaints through the unified tourism hotline, “930,” which is accessible around the clock.

These comprehensive measures reflect a proactive approach to maintaining a conducive environment for all visitors, ensuring that they can immerse themselves fully in the spiritual experience of Hajj. By engaging multiple stakeholders, the Ministry is fostering a collaborative atmosphere aimed at enhancing the overall pilgrimage experience for millions of Muslims from around the world.

Such rigorous monitoring not only addresses immediate operational challenges but also sets a precedent for the future. The Ministry of Tourism is steadfast in its belief that by maintaining high standards of service and ensuring regulatory compliance, the sanctity of the Hajj experience can be preserved, allowing pilgrims to focus solely on their religious duties without the burden of service-related issues.

In this regard, the ongoing efforts highlight an essential aspect of the Hajj experience: the importance of hospitality and care provided to pilgrims. Each year, as the number of visitors grows, the ministry’s commitment to refining these processes becomes increasingly critical. The collaboration with other governmental agencies ensures that there is a systemic approach to meeting the diverse needs of the pilgrims, creating a comprehensive support network that enhances the pilgrimage.

The Ministry’s ongoing dialogue with the public, alongside its readiness to address grievances promptly, underscores its commitment to excellence. By inviting feedback through its 24-hour hotline, the Ministry demonstrates its responsiveness and willingness to adapt to the needs of pilgrims, ensuring that every voice can be heard and acted upon.

As the Hajj season approaches, the Ministry of Tourism will continue its vigilance to safeguard the interests of the guests of Allah, ensuring that their spiritual journey is marked by comfort and peace. The emphasis on thorough inspections, coupled with an open line for reporting issues, showcases the Ministry’s holistic approach to managing a pivotal event in the Islamic calendar.

In summary, the Ministry of Tourism’s rigorous oversight and collaborative efforts aim to enhance the experiences of Hajj pilgrims, reinforcing its commitment to quality and service. Through continuous monitoring and active engagement with the public, the Ministry is poised to address any challenges, ensuring a smooth and enriching pilgrimage for all who embark on this sacred journey.