“930” Provides Round-the-Clock Support for Guests’ Inquiries and Feedback on Hospitality Facilities at Al-Rahman.

To facilitate a seamless and reassuring experience for pilgrims during their sacred journey, the Ministry of Tourism has reaffirmed its commitment through the constant efforts of the Unified Tourism Center “930.” This center operates around the clock, providing invaluable support to the guests of Allah in their spiritual pursuits throughout the Hajj season. The center actively receives inquiries and feedback from pilgrims regarding the services offered by hospitality facilities and various tourism activities in the holy city of Mecca.

The ministry has prioritized the prompt resolution of complaints and concerns voiced by pilgrims through the center. Utilizing a highly efficient approach, they have streamlined the processing of complaints to ensure that the comfort and satisfaction of the guests are maintained at the highest level. This initiative is a part of the ministry’s collaborative and integrative efforts with relevant governmental entities, emphasizing a holistic approach to service provision during this period of immense significance for Muslims worldwide.

The Ministry of Tourism is keen to engage actively with every inquiry, suggestion, and complaint received by the center, ensuring swift and effective responses throughout the Hajj season. The Unified Tourism Center stands out as a pivotal tool in the ministry’s strategy to guarantee that optimal services are rendered by hospitality establishments and tourism service offices.

In summary, the Ministry of Tourism’s proactive measures through the 930 center are designed to enhance the pilgrimage experience, focusing on prompt communication, efficient complaint handling, and the overall enhancement of service quality. This commitment reflects the ministry’s understanding of the profound significance of Hajj for millions of Muslims, making it essential to provide support that meets the spiritual and logistical needs of the pilgrims.